Frequently asked questions and useful info

If the answer to your question is not answered, or if you have other concerns or queries, you are
more than welcome to contact us - please send us an email and we will get back to you as soon as we can!

CHECK IN & CHECK OUT

Check in: 3 PM
Check out: 11 AM
If you wish to check in early or check out late, please let us know ahead of time. We try our best to meet your require.

Check in after 6 pm.
Please contact us beforehand
to get further instructions when arriving late.

BREAKFAST

Our breakfast buffet offers a
selection of hot and cold dishes
and is always included.

Weekdays: 06.30 - 09.30
Weekends: 07.30 - 10.30
Subject to change

Non-staying guests are welcome to enjoy our breakfast at 175 SEK /person.
Please call ahead!

CASH FREE

We only accept credit card payments. Contract customers can be i
nvoiced by agreement.

REQUIREMENTS TO CHECK IN
18 Y - Photo ID - Bank card in own name

Please contact us if you
make a booking for someone else.

EXTRA BED

A few rooms have space for a rollaway. We need to know in advance and confirm availability. Children up to 6 years may sleep for free in existing bed.
Rollaway Bed: 750 SEK / night.
Up to 2 years in cot: 350 SEK / night.

PETS

We love dogs and have 2 rooms where our four-legged friends are welcome,
150 SEK / pet and night. This must be booked in advance and confirmed by the hotel. Please note that pets are not allowed in the breakfast room.

LUGGAGE STORAGE

If you arrive early or want to take a walk before the journey home we are happy to store your luggage. Luggage storage is available in the reception area. The hotel is not responsible for any valuables.

PRICES

We apply dynamic prices. You get the best price as a Club Linnéa-member and often when you book a few weeks before arrival.

CANCELLATION POLICY

Please see respective
rate plan and booking.

ADD ONS?

Please let us know in advance if you wish to order something extra to your room, e.g. flowers or sparkling wine.

MAPS & INFO

The lobby has books, newspapers and armchairs, maps and information for those who want to experience Helsingborg and surrounding areas.
We are here to help you!

TEA & COFFEE

Tea, coffee and biscuits are available in the lobby, help yourselves!
FREE WIFI AROUND THE HOTEL with FIBER connection for smooth and safe surfing. Wifi-password is found in the guest directory in each room.

LOBBY BAR

The reception bar serves a selection of beverages and snacks - Welcome!

DAMAGE / THEFT

In the event of damage, intended as unintentional, or theft, the responsible guest/booker will be charged to the specified credit card or collected via invoice, and the police will be reported.

FEEDBACK

We appreciate your feedback on how your stay is and has been, good or bad. Should you not be completely satisfied, we would like you to speak to us directly on site so that we have the chance to correct what is causing the problem and give you the stay you have been looking forward to. Please let us know at the latest at check out, as we will only handle a written complaint no later than a maximum of 24 hours afterwards. Thank you for your understanding and cooperation.

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Each BWH℠ Hotels property is independently owned and operated.